Politeness
Politeness is very very important. Politeness makes it easier to make a good first impression in social or professional settings. Someone who speaks to others in a courteous manner is more likely to make a good impression. Being polite is especially important when communicating with customers and colleagues.
Confucius emphasized that virtues are not enough without politeness. He viewed them as inseparable and saw courtesies as coming from the heart and when practiced with all the heart, a moral elevation ensues.
So when in doubt, be polite.
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